Well, the two of them put together an awesome foursome that included Jeff Wissman, Ryan McCabe, Bruce Schwartz and Ryan McCabe.

The group had no idea what to expect from the day, but I have to tell you it was one of those wonderful end of summer days in Michigan that was just picture perfect for a golf outing, but I am going to let Chris Klau explain it to you how great the day was…

I have been fortunate enough to attend a several golf outings over the past few years but none have matched the one I most recently attended.  The Ilitch Charities Celebrity Golf Classic was held at historic Oakland Hills on August 25, 2008.  For several reasons it stands out from the crowd of outings I have attended in the past.  Working at Quicken Loans for almost 8 years now I have become a big time fan of the extraordinary…that difference that sets something apart from the rest and makes it memorable in a very positive way.  This outing was definitely that type of event!

After some practice shots our foursome was greeted by Thorsten Kaye and Susan Haskell, both star of the Soap Opera scene and were the celebrity guest picked to play with our group. They couldn’t have been more down to earth and extremely welcoming.

The day kept getting better…the outing started on time, lunch was quick and tasted great (which also can be rarity on the golf outing scene.)

About half way through the 18 hole golf experience we were joined by the Detroit Lions great Herman Moore…wow!  He joined the group just as we were lining up for the 20 foot putt for birdie. Just like a true professional, Herman Lined up the opportunity …put forth his best effort… and sank the putt! What a way to make an entrance.  Herman, like Thorsten and Susan, was extremely easy to talk to and very welcoming and we enjoyed talking with him about his current career, his family and of course a little football talk.

As the day came to an end, we got the opportunity to meet and see other celebrities such as Steve Yzerman,  Al Kaline, Darren McCarty and Kris Draper. We were reminded why were there…to support Ilitch Charities and to help those who may be less fortunate then ourselves. We were there to make a difference in someone’s life…

It was obvious to me that there were some lessons here.  By combining great people, a great cause or reason behind the event or project, anticipating the needs of your clients or guests, surprising them with your creativity along with superb planning and execution you create a very memorable experience.

We are given the opportunity to create memorable experiences each day through our actions…the only question is what kind of memories?  On this day…without any doubt…the Ilitch Charities team made sure it was a positive one!  As we say here at Quicken Loans…SUPER HIGH LEVEL!

Chris Klau